Terms and Conditions

Company Name: Thuthu (Pty) Ltd t/a myPilotPost

Registration Number: 2025/102758/07

Registered Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091, South Africa

Contact Email: support@mypilotpost.com

Legal Email: legal@mypilotpost.com

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of myPilotPost and any related services provided by Thuthu (Pty) Ltd ("we," "us," "our," or "myPilotPost"), a company registered in South Africa with registration number 2025/102758/07.

By accessing or using myPilotPost, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Definitions

"Service" or "Services" refers to myPilotPost and all related applications, websites, and services provided by Thuthu (Pty) Ltd.

"User," "you," or "your" refers to any individual or entity using our Services.

"Account" refers to your registered user account on myPilotPost.

"Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.

"Personal Information" has the meaning ascribed to it in the Protection of Personal Information Act, 2013.

3. Company Information

Company Name: Thuthu (Pty) Ltd t/a myPilotPost

Registration Number: 2025/102758/07

Registered Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091, South Africa

Contact Email: support@mypilotpost.com

4. Eligibility and User Requirements

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under South African law or any other applicable law
• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials

5. Account Registration and Security

5.1 Registration

To access certain features of our Services, you must create an Account. You agree to:

• Provide accurate, truthful, current, and complete information
• Maintain and promptly update your Account information
• Maintain the security and confidentiality of your password
• Notify us immediately of any unauthorized use of your Account
• Accept responsibility for all activities that occur under your Account

5.2 Account Restrictions

You may not:

• Create an Account using automated means or under false pretenses
• Create multiple Accounts for yourself
• Share your Account with other persons without our prior written consent
• Use another person's Account without permission
• Transfer or sell your Account to another party

5.3 Account Termination

We reserve the right to suspend or terminate your Account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Requests by law enforcement or government agencies
• Our business or operational needs

6. User Content and Conduct

6.1 Your Content

You retain all rights to Content you submit, post, or display through the Services. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such Content for the purpose of providing and improving our Services.

6.2 Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Upload or transmit viruses, malware, or other malicious code
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, threaten, or intimidate others
• Spam, solicit, or advertise without authorization
• Collect or harvest personal information without consent
• Impersonate any person or entity
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any systems or networks
• Use the Services for any illegal or unauthorized purpose

7. Intellectual Property Rights

The Services and all Content provided by myPilotPost, including but not limited to text, graphics, logos, images, software, and compilation, are the property of Thuthu (Pty) Ltd or its licensors and are protected by South African and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, distribute, sell, or lease any part of our Services
• Reverse engineer or attempt to extract source code
• Use our trademarks, logos, or branding without written permission
• Remove or alter any proprietary notices
• Create derivative works based on our Services

8. Fees, Payment, and Subscriptions

8.1 Subscription Plans

myPilotPost may offer various subscription plans with different features and pricing. By subscribing, you agree to pay all applicable fees as described at the time of purchase.

8.2 Payment Terms

• All fees are exclusive of applicable taxes unless otherwise stated
• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method for all fees
• You must provide current, complete, and accurate payment information
• Failed payments may result in suspension or termination of Services

8.3 Price Changes

We reserve the right to change our fees at any time. We will provide you with reasonable notice of any fee changes. Your continued use of the Services after the effective date of fee changes constitutes your acceptance of the new fees.

9. Cancellation and Refunds

For detailed information about our refund policy, please refer to our separate Refund Policy. In summary:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• Refunds are subject to the terms specified in our Refund Policy
• No refunds are provided for partial subscription periods unless required by law

10. Third-Party Services and Links

Our Services may integrate with or contain links to third-party services, websites, or applications. We do not control these third-party services and are not responsible for their content, policies, or practices. Your use of third-party services is subject to their respective terms and conditions.

11. Disclaimers and Limitations

11.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 No Guarantee

We do not guarantee that:

• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• The quality of any products, services, information, or other material obtained through the Services will meet your expectations
• Any errors in the Services will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THUTHU (PTY) LTD, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, use, goodwill, or other intangible losses
• Any damages resulting from your use or inability to use the Services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Services
• Any bugs, viruses, or other harmful code that may be transmitted through the Services by any third party

Our total liability to you for any claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Thuthu (Pty) Ltd, its directors, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use or misuse of the Services
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any Content you submit, post, or transmit through the Services

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Service Modifications and Interruptions

We reserve the right to:

• Modify, suspend, or discontinue the Services (or any part thereof) at any time
• Impose limits on certain features or restrict access to parts or all of the Services
• Change, remove, or add features to the Services
• Perform maintenance, updates, or improvements

We will make reasonable efforts to notify you of significant changes, but we shall not be liable for any modification, suspension, or discontinuance of the Services.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we do, we will:

• Post the updated Terms on our website
• Update the "Effective Date" at the top of these Terms
• Notify you via email or through the Services (for material changes)
• Provide you with reasonable notice before the changes take effect

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services.

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

17.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be instituted in the courts located in Johannesburg, South Africa, and you irrevocably submit to the exclusive jurisdiction of such courts.

17.3 Consumer Protection

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Protection Act, 2008 (South Africa) or any other applicable consumer protection legislation.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at legal@mypilotpost.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve any disputes within 30 days.

18.2 Arbitration (Optional)

If informal resolution is unsuccessful, either party may refer the dispute to arbitration in accordance with the Arbitration Act, 1965 (South Africa), with arbitration to take place in Johannesburg.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of myPilotPost.

21. Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign, transfer, or delegate these Terms or our rights and obligations hereunder to any third party without restriction.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Services, constitute the entire agreement between you and myPilotPost concerning the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

23. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, labor disputes, governmental actions, or failures of third-party services.

24. Survival

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

25. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Services, please contact us:

Thuthu (Pty) Ltd t/a myPilotPost

Registration Number: 2025/102758/07

Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091, South Africa

Email: support@mypilotpost.com

Legal Email: legal@mypilotpost.com

26. Acknowledgment